Talk about CUSTOMER SERVICE!!!

I recently had a problem with meat that had gone off, at first i thought "let it go and pretend it did not happen". But then again I thought "why should I let it go if I spent my money on the goods". Going with the latter I decided to log a complain on a website called 'get closure', little did I know what kind of closure will I get.

When I was lodging the complain I was skeptical, I thought to myself this will not go anywhere, you know it's going to be one of those things that get ignored, considering that the complain was against a giant retailer, Pick 'n Pay to be exact. I thought they will just say whose this and throw the complain in the bin, but to my surprise they did not. Within 2 days of lodging the complain I got an sms saying they should reply to me by December 22. On the 18th of December I got a call from their Service Manager who asked me to come to the store so that we can resolve the matter. When I got there she was so nice you would think that i had done a good thing. I thought to myself isn't this person supposed to be angry and irritable after-all I have lodged a complain, But NO she wasn't. She was happy to refund me and give me the same package for free.

I was happy and thinking wow that's what I call service. On December 23 I got a call again from this lady saying can I please come to the shop there's something that we need to discuss. I got there and did my shopping first when I was done I went to her, to my surprise the store manager was there waiting for me. He apologised for the inconvenience caused to me, I was like but Martina (Service Manager) has already done that a few times, he emphasised how important it is that they satisfy their customers and gave me a box of chocolates.

Now coming to my point, Pick 'n Pay has come out and showed that no matter how big you are the smallest things still matter. I am a small customer compared to all the people who shop there but they treated me like a Queen. They showed that to get on top you need to start at the bottom. I hope that all the BIG people can learn from the BIGGEST people how customer service can be rendered

THANK YOU MARTINA, TREVOR AND PICK 'N PAY you guys really are INSPIRED AND YOU ROCK.

Tiger Woods!!

Well, well, well, who would have thought that the good boy of golf can turn into such a bad boy all because he couldn't keep it to himself or let alone share it with his wife. I must admit I do not like the guy, not because he is American, or because he is stinking rich and I am not, I just don't like the guy. He has this certain aura about him. I can't really say what it is that makes him such a bad person. The guy seems to think that he is the god of golf, which is also fuelled by the fact that in all golf tournaments that are being played the commentators will always mention him whether he is palying or not. If you look at the way he tals or walks or palys you can tell he has no reagrd for any person but himself.

The reason I'm talking about him is not because of his golfing but his recent shinanigans, I mean the guy went from 2 mistresses to 10 in 3 days that is a rise of about 800%. Some people would look at it and think he's the man, but he actually isn't. I feel very sorry for him because things like this can destroy a lot of things. For 1 it might mean his marriage is over and goodbye to the kids, with that also goes the support structure, and no support structure means it's to the woods with Tiger. For his sake and his family I hope all these are just lies and a way to slow him down, otherwise it might mean the end of his career. It's hard to come out of things like this unscarred. If all these women are lying shame on them, but what are the chances that 10 women can lie about the same thing? Anyway there is a trend to this all, he seems to be doing the entertainers all those who bare it all to those who seem to care. Who knows he might have been in the bar where they worked and their imaginary minds saw things and did things, I guess we'll never really know the real truth except what we read in the papers.

As for the no condom part...! How could he, in this day and age......

I don't like the guy and never have, but now I feel so much pity for him.

Exams

Whoever came up with th Idea of exams should be shot. I mean think about it, All year you study and do asignments all that and the comes one paper that will ultimately determine all that you have been doing the entire year, and guess what you fail not because you don't know the work but because you don't think the same way as another person, it's no wonder a whole lot of people commit suicide during this time, they go through a whole lot of stress, the waiting for the results is something else on it's own.

Anyway today I wrote my exam, my fingers are crossed for a pass.

Join Me at i5

Join Me at i5

People want RESULTS.

It's amazing how much people actually want to see results in everything that happens around them, be it something that they do themselves, or something that someone else does. Take for instance the service delivery protests that have been happening around South Africa.

People went to vote for the current government hoping that they will get better results( Houses. Basic needs etc...). Now that they realise that they are not getting those results they are reacting towards the elected government. Don't get me wrong i am not condoning what they are doing. I am merely stating that they are not getting the results they hoped for. In this case these people had a say in the event(voting).

Let's now look at the selection of the South African National Soccer coach, none of the citizens voted or had a say when he was elected, yet everybody wants to have a say in what must be done with him. Most people want him to leave as they feel he is not doing his job. My question is shouldn't that be the case with the government as well? Most people would say NO we should give it a chance to do all that it promised to do. My questionthe is shouldn't that also apply to the coach?

I believe that for a team to achieve anything, the should be trials and tribulations, there should tough times and worst times, the should be times were the one believes that the other is worthless and vice versa. To be at your highest, you first need to be at your lowest. Santana should be given a chance like any other person. We all need to learn to be patient and consistent. Look at the rugby and cricket coaches they have been at their lowest, the were times when most people wanted them to leave,but they were given the chance to continue. Jake White was with the springboks for a long time before he won the world cup. The most important ingredients in there was consistency and patience.

Please do the same with Santana as you would do the government. Don't discriminate against the other because you feel they are a foreigner. That very same foreigner might just be the best thing that ever happens to you and the country. The very same chances that were given other coaches must be given to him. The soccer team has had a lot of coaches and noneof them has stayed as long as the sports. Don't you think it's time that soccer became consistent as well? Maybe that's all it needs, who knows......

Happy Birthday!!!

It's amazing how you live with somebody for a long time and you think you know exactly how they think, and you think you know what they can and can't do. You always say that they can never surprise you. Today is one of those days for me. Being my birthday and all, I was expecting a traditional birthday with a cake and people singing Happy Birthday. Well the singing was there but everything else was a surprise. There was no cake, no snacks, no table filled with goodies. there was 4 bowls on the table, 2 with cereal for the kids, 2 with fruit salad for me and my hubby, next to my bowl there were flowers picked from our garden. In the middle of the table there was a jug of juice, a large bowl of yogurt and a canister of muesli. Next to my daughter's bowl the was a small present wrapped with a gold wrapper. The anticipation was getting to me as I sat down and everybody sang. My daughter came and gave me the present inside there were silver earrings with diamonds, I was so happy I kissed them all. I started to eat my breakfast thinking that's it. But then I was told to look at the flowers next to me. As I was busy smelling them I noticed a photo of me and my husband when we were still dating. The photo was taken by his brother, on top of the photo there was a gift in a gold wrapper. I was told to open the gift first then read the note on it. Inside there was a box written sterns the jewellery company. I thought not more earrings. As I opened a white gold diamond ring stared at me, the note said "Say I do".



How wrong was I. I always thought that I know my husband so well that he could never do anything to surprise me. Well he did, and as I said I do three times the tears came roiling down my face. It is really a Happy Birthday!!!

What make you better.

I am passionate about people and love being able to express myself.
What I am about to talk about may hit home to a few people, but I would strongly like to say I am only expressing my view of things, it is totally biased as I am mainly saying what I think and feel.
I was just reading one of the most loved magazines in SA and I came to a part where people are supposed to express their own views. Since this is a fairly new thing with this magazine they asked 3 of their staff members to kick it of. The question was: What is the worst pick-up line you have ever heard? A lady by the name of Jabulile Mangena* (Assistant Advetorial Manager & Designer) answers: "It's funny when men are so ambitious that no matter how odd they look, they still think they have a chance with a girl who is way beyond their league........ absolutely gorgeuos, and on that day the only men who will notice you are the parking attendants...... One day as a parking attendant was helping me with my groceries..... I opened my window to tip him and he said: "My sister I wanna marry you! You look so beautiful" I smiled gave him a tip and drove off quite stunned! How could he possibly think of marrying me?"
Reading this I did as she did, I smiled and thought who does she think she is to think something like that about the poor guy who can't help but notice her so called beauty. She should actually be greatful as the men in her so called league did not even notice her existence. It also got me thinking how we as people look at our worldly gains and think that we have it all. You must actually look at the so called parking attendants and see how they actually smile when they see a car pulling up to park at their spot and how greatful they are when you give them that meagre tip that you give.
The lady might actually think that she is God's gift to men but then look at it and think: If that parking attendant who is out of her league was not there to help her with her groceries, she could have a broken a nail or possibly would have had to take the trolley back to the shop herself. So look at it and think whose God's gift to mankind Her or the PARKING ATTENDANT whose way out of her league.
As I said this is my own opinion and it is totally biased.

*Name changed.